The Deposit Policy for all AWE programs is as follows:
- 50% deposit of the trip fee is due immediately if you book more than 90 days before the start date of any AWE program. Balance is due 90 days prior to start of excursion.
- 100% of a trip fee for any trip is due if booking 90 days or less prior to the trip start date
When submitting your deposit amount, please note that all of our experiences are subject to tax. The tax rate varies depending on the location of your trip. To illustrate this, if you are booking a trip in Nunavut, the territorial tax rate is 5%. This will be added to the fee associated with your trip. Some of our excursions also require payment of park fees or fees for licenses (fishing specifically). Unless included in an experience, this fee will be collected from the client prior to the start of the excursion.
Payment, Taxes, Additional Costs
We accept the following forms of payment:
- VISA, MasterCard or American Express
- Cheque: Please make payable to A Wilder Experience
- Bank Transfer (non-Canadian guests)
Prior to registration, we will outline the payment schedule and breakdown for your particular trip. There is also a detailed list of exclusions and inclusions of our trip fees included within our trip information packages. At your request, we would be pleased to send you a detailed breakdown of the itinerary and associated fees & exclusions before you make a commitment. Upon receipt of your deposit/trip fee we will send you a confirmation of payment as well as a detailed trip plan, required equipment list and any other relevant logistical information for you to consider. If making a deposit, we will also send you a reminder via email prior to your remaining balance being due.
Cancellation & Refund Policy
In the event that you are unable to join us, the following guidelines will apply. All deposits include a $200 non-refundable registration fee. Cancellations must be communicated in writing directly to AWE, preferably via email to firstname.lastname@example.org. Please ensure that this is done in a timely manner once you have confirmed your inability to attend your experience.
|90 days or more from the start date of program: 100% refund, less registration fee, will be provided.
|60-89 days prior to start date of excursion: 50% refund will be provided. The 50% retained by AWE can be credited towards another program if used within 12 months.
|59 days or less prior to start date: No refunds will be provided
This policy has been established to meet the demands of planning well-organized programs. If for any reason an excursion ends early there will be no refund. If you have not paid in full 90-days prior to your trip’s departure, and you have not contacted us regarding other payment options, we reserve the right to schedule another individual in your place. In this event, you are responsible for any associated costs.
If AWE cancels a trip:
A trip may be cancelled as a result of unforeseen events and beyond AWE’s control including but not limited to war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, epidemics or health risks, closed or congested airports, ports or stations, changes imposed by re-scheduling or cancellation of transport, adverse weather conditions. Should we have to cancel your excursion, a full refund will be made. We reserve the right to cancel a trip with 29-days’ notice prior to the start date, if registration is below 50% capacity. In such cases, we will attempt to accommodate you on another trip with similar dates and demands.
Travel insurance policies frequently cover costs associated with cancellations, trip interruption, plane tickets, personal or medical emergencies, rescue, evacuation, and theft or lost equipment. Individual participants are responsible for any costs associated with leaving the trip early for any reason.
For all trips, you are advised to have insurance that covers you for all of the activities, specifically those deemed to be hazardous, included in the itinerary. For all our backcountry trips you must have adequate insurance coverage for rescue and repatriation in the event of a medical emergency. Your travel insurance provider must agree beforehand to meet the costs of any search, rescue or recovery, for medical reasons, of you to the nearest appropriate medical facility even if prior authorization from the insurer may not be possible due to the remoteness of the recovery area or because medical expediency demands your recovery before such authorization could be received.
In case of a suspected or confirmed emergency involving you or the group of which you are a member, A Wilder Experience reserves the right to arrange search, rescue and recovery as it deems appropriate and reasonable. You agree to indemnify A Wilder Experience and keep A Wilder Experience indemnified from all losses, apportioned appropriately to you, arising from any such search, any such helicopter usage and any resulting repatriation, for medical or non-medical reasons, including legal costs of making a recovery against you.
You will be provided with a list of all equipment required to bring on the trip. You may use some items of equipment from AWE for a small rental fee. The majority you must provide yourself. It is your responsibility to ensure that all equipment is fit for the demands of the experience prior to the departure date and for the duration of the trip. You are responsible for your equipment and belongings during the trip and bear the sole responsibility for wear and tear and incidental damage to your equipment. AWE recommends that you take out adequate insurance to cover your own equipment. You will be responsible for any provided equipment throughout the trip and in the event that it is not returned at the end of the trip you agree to indemnify AWE for it. Prior to departure you guide will review your equipment to ensure it is suitable for the demands of the excursion.
Complaints and Dispute Resolution
If you experience a problem during the trip, please inform the Expedition Guide immediately, who will endeavour to make things right. If your complaint is not resolved locally, please follow this up by writing to the Operations Manager at AWE’s registered office giving your trip name, the departure date and all other relevant information and, where possible, evidence. Any such complaint must be received not later than 7-days from the end of the trip. Please keep your letter concise and to the point. This will assist in identifying quickly your concerns and speed up the response to you.
The terms and conditions of all agreements made with A Wilder Experience shall be subject to, and governed by, Canadian law and the courts of Canada shall have exclusive jurisdiction over any dispute.
When making your booking it is implied and accepted that you have read and understood all these Terms & Conditions and that you agree to abide by them.