Due to the diverse nature of our offered experiences, our policies are experience specific. Please refer to the section pertaining to your experience for the booking, cancellation & refund policy that applies.
Half-Day Sea Kayak Experience
Booking
Half-day sea kayak experiences must be booked in advance prior to registration closure. 100% of the registration fee is due at time of booking (exceptions may apply for group bookings greater than 6; see ‘Group Bookings for details’). Registration for all half-day sea kayak experiences closes at 8pm the night before. Please refer to ‘Payment, Taxes, Additional Costs’ for further information on payment.
Cancellation & Refund Policy
If you wish to cancel or reschedule, you must do so 24 hours prior to your scheduled tour time. Full refunds will be issued for cancellations made more than 24 hours before the scheduled tour time. No refunds will be provided for cancellations within the 24-hour window. If you reschedule within 24 hours of your scheduled tour time, then a rescheduling fee applies. The rescheduling fee is 20% of the experiences’ total cost before tax. You must call 709-432-2180 or email [email protected] to reschedule or cancel. No refunds and no opportunities to reschedule will be provided if you do not show for your scheduled tour. Exceptions apply for group bookings.
Group Bookings (>6 people)
Large groups of more than 6 participants may choose to pay a 50% deposit at time of registration. The remaining balance is due on day of service. This option is available upon request by contacting [email protected] or 709-432-2180.
The following stipulations apply:
- If your group wishes to cancel or reschedule, you must do so 24 hours prior to your scheduled tour time. A full refund of your deposit may be issued for cancellations more than 24 hours before the scheduled tour time. The deposit will not be refunded for cancellations within the 24-hour window.
- If you reschedule within 24 hours of your scheduled tour time, then a rescheduling fee applies. The rescheduling fee is 20% of the experiences’ total cost before tax.
- If you wish to add participants to your group booking then you must email ([email protected]) or call (709-432-2180). If the addition is more than 24 hours prior to the tour than you may choose to the option to pay a 50% deposit. If it is less than 24 hours prior than the full registration fee will be applied.
- If participants drop out of your group, then you must email ([email protected]) or call (709-432-2180). The deposit (50% of registration fee) will be refunded for the participant(s) that cancels with greater than 24-hours notice. Participants that cancel with less than 24 hours notice will not be refunded their deposit and their remaining registration fee will charged on day of service.
Sunset Tour
Booking
Sunset sea kayak experiences must be booked in advance prior to registration closure. 100% of the registration fee is due at time of booking (exceptions may apply for group bookings greater than 6; see ‘Group Bookings for details’). Registration for all sunset sea kayak experiences closes at 12pm the day of.
Cancellation & Refund Policy
If you wish to cancel or reschedule, you must do so by noon the day of your scheduled tour time. Full refunds will be issued for cancellations made before noon (12pm). No refunds will be provided for cancellations after 12pm on the day of. If you reschedule within 24 hours of your scheduled tour time, then a rescheduling fee applies. The rescheduling fee is 20% of the experiences’ total cost before tax. No refunds and no opportunities to reschedule will be provided if you do not show for your scheduled tour. Exceptions apply for group bookings.
Group Bookings (>6 people)
Large groups of more than 6 participants may choose to pay a 50% deposit at time of registration. The remaining balance is due on day of service. This option is available upon request by contacting [email protected] or 709-432-2180.
The following stipulations apply:
- If your group wishes to cancel or reschedule, you must do so before 12pm the day of your scheduled tour. A full refund of your deposit may be issued for cancellations before 12pm. The deposit will not be refunded for cancellations after 12pm the day of.
- If you reschedule after 12pm on the day of your scheduled sunset tour, then a rescheduling fee applies. The rescheduling fee is 20% of the experiences’ total cost before tax.
- If you wish to add participants to your group booking then you must email ([email protected]) or call (709-432-2180). If the addition is before noon the day of the tour than you may choose to the option to pay a 50% deposit. If it is after noon than the full registration fee will be applied.
- If participants drop out of your group, then you must email ([email protected]) or call (709-432-2180). The deposit (50% of registration fee) will be refunded for the participant(s) that cancels before noon on the day of. Participants that cancel after noon will not be refunded their deposit and their remaining registration fee will charged on day of service.
Day Trips, Overnight Trips & Outdoor Education Programs
All experiences that are at least 4 hours and no more than 2-days/1-night in duration are included in this category. Experiences included in this section are the Sea Kayak Tour: Day Trip, the Introduction to Packrafting, the Private Trout Fishing Excursion, Introduction to Map & Compass, and Outdoor Skills.
Booking
Day trips and overnight trips must be booked in advance prior to registration closure. 100% of the registration fee is due at time of booking. Registration for these programs closes 72 hours in advance.
Cancellation & Refund Policy
If you wish to cancel or reschedule, you must do so at least 7 days before your scheduled trip. Full refunds will be issued for cancellations made more than 7 days before. No refunds will be provided for cancellations within 7 days of the trip. You may reschedule with at least 7 days notice however, it is important to note that these trips and programs are limited capacity and availability. If you make the decision to schedule within 7 days of your scheduled trip, then a rescheduling fee applies. The rescheduling fee is 20% of the experiences’ total cost before tax. No refunds and no opportunities to reschedule will be provided if you do not show for your scheduled trip or program.
Multiday Trips
Multiday trips are defined as any experience that extends longer than 2-days/1-night. This includes the Wilderness Packrafting Adventure, the Long Range Traverse Hike, the Polar Expedition Training Course, and the Akshayuk Pass Hiking Expedition or any custom designed tour or program.
Booking
The Deposit Policy for all multiday programs is as follows:
- 50% deposit of the trip fee is due immediately if you book more than 90 days before the start date of any multiday program. Balance is due 90 days prior to start of excursion.
- 100% of a trip fee for any trip is due if booking 90 days or less prior to the trip start date
When submitting your deposit amount, please note that all our experiences are subject to tax. The tax rate varies depending on the location of your trip. To illustrate this, if you are booking a trip in Nunavut, the territorial tax rate is 5%. This will be added to the fee associated with your trip. Some of our excursions also require payment of park fees or fees for licenses (fishing specifically). Unless included in an experience, this fee will be collected from the client prior to the start of the excursion.
Cancellation & Refund Policy
If you are unable to join us, the following guidelines will apply. All deposits include a $200 non-refundable registration fee. Cancellations must be communicated in writing directly to AWE, preferably via email to [email protected]. Please ensure that this is done in a timely manner once you have confirmed your inability to attend your experience.
Refund summary:
| 90 days or more from the start date of program: 100% refund, less registration fee, will be provided. |
| 60-89 days prior to start date of excursion: 50% refund will be provided. The 50% retained by AWE can be credited towards another program if used within 12 months. |
| 59 days or less prior to start date: No refunds will be provided |
This policy has been established to meet the demands of planning well-organized programs. If for any reason an excursion ends early there will be no refund. If you have not paid in full 90-days prior to your trip’s departure, and you have not contacted us regarding other payment options, we reserve the right to schedule another individual in your place. In this event, you are responsible for any associated costs.
Payment, Taxes, Additional Costs
We accept the following forms of payment:
- Cash
- VISA, MasterCard or American Express
- Cheque: Please make payable to A Wilder Experience
- Bank Transfer (non-Canadian guests)
- EMT
The payment schedule and breakdown will vary depending on the experience. Please refer to the experiences’ section for the payment schedule and breakdown. There is also a detailed list of exclusions and inclusions of our trip fees included on our trip details page and within our trip information packages. At your request, we would be pleased to send you a detailed breakdown of the itinerary and associated fees & exclusions before you make a commitment. Upon receipt of your deposit/trip fee we will send you a confirmation of payment as well as a detailed trip plan, required equipment list and any other relevant logistical information for you to consider. If making a deposit, we will also send you a reminder via email prior to your remaining balance being due.
If AWE cancels a trip:
A trip may be cancelled as a result of unforeseen events and beyond AWE’s control including but not limited to war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, extreme weather events, epidemics or health risks, closed or congested airports, ports or stations, changes imposed by re-scheduling or cancellation of transport. We encourage our clients to purchase trip cancellation insurance, in advance, to cover such unforeseen events, which are beyond the control of AWE, to compensate you for lost booking/tour fees. We reserve the right to cancel a trip with 29-days’ notice prior to the start date if registration is below 50% capacity. In such cases, we will attempt to accommodate you on another trip with similar dates and demands.
All our trips run rain or shine but are still weather dependent. This means that trips run despite inclement weather but will be cancelled if the conditions are deemed beyond the threshold of our safe operating conditions. You will be notified with appropriate notice of your trips cancellation with an offer to reschedule if capacity and availability allows.
Medical Insurance
Travel insurance policies frequently cover costs associated with cancellations, trip interruption, plane tickets, personal or medical emergencies, rescue, evacuation, and theft or lost equipment. Individual participants are responsible for any costs associated with leaving the trip early for any reason.
For all trips, you are advised to have insurance that covers you for all the activities, specifically those deemed to be hazardous, included in the itinerary. For all our backcountry trips you must have adequate insurance coverage for rescue and repatriation in the event of a medical emergency. Your travel insurance provider must agree beforehand to meet the costs of any search, rescue or recovery, for medical reasons, or to get you to the nearest appropriate medical facility even if prior authorization from the insurer may not be possible due to the remoteness of the recovery area or because medical expediency demands your recovery before such authorization could be received.
In case of a suspected or confirmed emergency involving you or the group of which you are a member, A Wilder Experience reserves the right to arrange search, rescue, and recovery as it deems appropriate and reasonable. You agree to indemnify A Wilder Experience and keep A Wilder Experience indemnified from all losses, apportioned appropriately to you, arising from any such search, any such helicopter usage and any resulting repatriation, for medical or non-medical reasons, including legal costs of making a recovery against you.
Equipment
Please refer to the trip details page for information on equipment included or excluded in your trip. For our longer duration trips (overnight & multiday) you will be provided with a detailed list of all equipment required to bring on the trip. You may use some items of equipment from AWE for a small rental fee. The majority you must provide yourself. It is your responsibility to ensure that all equipment is fit for the demands of the experience prior to the departure date and for the duration of the trip. You are responsible for your equipment and belongings during the trip and bear the sole responsibility for wear and tear and incidental damage to your equipment. AWE recommends that you take out adequate insurance to cover your own equipment. You will be responsible for any provided equipment throughout the trip and in the event that it is not returned at the end of the trip you agree to indemnify AWE for it. Prior to departure your guide will review your equipment to ensure it is suitable for the demands of the excursion.
Complaints and Dispute Resolution
If you experience a problem during the trip, please inform the Expedition Guide immediately, who will endeavour to make things right. If your complaint is not resolved locally, please follow this up by writing to the Operations Manager at AWE’s registered office giving your trip name, the departure date and all other relevant information and, where possible, evidence. Any such complaint must be received no later than 7-days from the end of the trip. Please keep your letter concise and to the point. This will assist in quickly identifying your concerns and speed up the response to you.
General
The terms and conditions of all agreements made with A Wilder Experience shall be subject to, and governed by, Canadian law and the courts of Canada shall have exclusive jurisdiction over any dispute.
When making your booking it is implied and accepted that you have read and understood all these Terms & Conditions and that you agree to abide by them.